Privacy Policy

Last updated: August 10, 2026

This Privacy Policy explains how Velzra ("we", "us") collects, uses and protects information when you visit velzra.shop or place an order with us.

1. Information we collect

• Order information: name, shipping address, email address and phone number provided when you place an order or contact us.
• Payment information: handled by our payment processor at the time of checkout — we do not store full card details on our own servers.
• Usage information: basic technical data such as browser type and pages visited, used to keep the Site working correctly.
• Cart data: your shopping cart is stored locally in your browser so it's available the next time you visit — it is not shared with third parties.

2. How we use your information

• To process and deliver your orders.
• To respond to questions sent through our contact form or by email.
• To improve the Site and the products we offer.
• To meet legal and accounting obligations.

3. Sharing your information

We do not sell your personal information. We may share limited information with trusted service providers who help us run the Site — such as shipping carriers and payment processors — solely for the purpose of fulfilling your order.

4. Data retention

We keep order information for as long as needed to fulfil orders, handle returns, and meet our legal and accounting obligations.

5. Your rights

You can ask us to access, correct or delete the personal information we hold about you at any time by emailing business@velzra.shop.

6. Cookies and local storage

The Site uses your browser's local storage to remember items in your cart. This data stays on your device and is not transmitted to our servers.

7. Children's privacy

The Site is not directed at children, and we do not knowingly collect personal information from anyone under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact us

For any privacy-related questions, email business@velzra.shop.